36kbd Terms and Conditions

These terms and conditions ("Terms") apply to the 36kbd platform and all of its services. By browsing the website, registering an account, or using any of our services, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

The following terms used in these Terms and Conditions are defined below:

2.1 Eligibility to Register

To open an account with 36kbd, you must meet the following conditions:

• You must be 21 years of age or older.
• You do not reside in an area where online gaming is completely prohibited.
• You are registering in your own name and for your own benefit — not on behalf of a third party.
• You do not already have an active account with 36kbd.

2.2 Information Provided at Registration

You must provide accurate, complete and up-to-date information at the time of registration. Providing false or misleading information may result in account suspension or closure. It is your responsibility to notify our support team immediately if any of your information changes.

2.3 One Person One Account

Each user may hold only one account. Creating multiple accounts may result in all accounts being cancelled and any accumulated winnings being forfeited.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) secure. Any unauthorised use of your account must be reported to our support team immediately. 36kbd will not be held responsible for any misuse of your account.

36kbd places the highest importance on protecting minors from gaming. Only individuals aged 21 or older may register on our platform.

3.1 Identity Verification Process

We reserve the right to verify the identity and age of any account holder at any time. A digital copy of a national ID card, passport or birth registration certificate may be requested for verification.

3.2 Pending Verification

We reserve the right to hold withdrawal processing until identity verification is complete. This process is carried out for the protection of the user.

4.1 Deposit Methods and Limits

36kbd currently accepts deposits via the following methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳200.

• The minimum deposit amount is ৳200.
• Deposits are generally credited to your account instantly.
• Please use the correct reference number when making a deposit.
• Deposits made through third parties are not accepted.

4.2 Withdrawal Methods and Limits

Withdrawals can be made via the same payment method used for the deposit. The minimum withdrawal amount is ৳500.

• The minimum withdrawal amount is ৳500.
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Withdrawals may be delayed if identity verification has not been completed.
• Additional verification may be required for unusual or suspicious transactions.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

4.4 Failed or Delayed Transactions

If any deposit or withdrawal is not completed within the expected time, please contact our live chat support immediately. It is recommended that you keep proof of transactions (screenshots or transaction IDs).

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. To make this bonus eligible for withdrawal, a wagering requirement of 20 times (20x) the bonus amount must be completed.

5.2 Bonus Eligibility Conditions

• The bonus applies only to new, first-time depositing members.
• Each user is eligible to receive the welcome bonus only once.
• Bonus funds and real money are held in separate balances.
• Funds earned from the bonus will only become withdrawable after the wagering requirement has been completed.
• Any attempt to claim bonuses from multiple accounts will be considered fraud.

5.3 Other Promotions

From time to time, 36kbd offers various seasonal promotions, reload bonuses and tournament offers. Each offer has its own terms and conditions, which are clearly stated on that offer's page.

5.4 VIP Program

The 36kbd VIP program has four tiers — Bronze, Silver, Gold and Platinum. Members can advance to higher tiers based on their active gaming activity and can enjoy weekly cashback of up to 1.2%.

5.5 Reasons for Bonus Cancellation

36kbd reserves the right to cancel bonus funds in the following circumstances:

• Claiming bonuses from multiple accounts.
• Using low-risk betting strategies for the purpose of abusing bonuses.
• If evidence of any breach of terms is found.

The following activities are completely prohibited on the 36kbd platform. Any user found engaging in these activities may have their account cancelled and balance forfeited:

• Money laundering or attempting to legitimise funds from illegal sources.
• Operating an account under a false identity or using another person's identity.
• Placing bets using any kind of software, bots or automated processes.
• Colluding with other members to place bets or manipulate games.
• Using multiple accounts for the purpose of circumventing bonus terms.
• Deliberately exploiting technical errors on the platform.
• Operating an account on behalf of a third party.
• Harassing or behaving inappropriately towards other members.

All content on the 36kbd platform — brand name, logo, design, graphics, software, text and all digital assets — is the exclusive intellectual property of 36kbd or its associated licensors.

7.1 Permission to Use

36kbd grants you a limited permission to use the platform for personal and non-commercial purposes only. This permission is non-transferable and may not be sublicensed.

7.2 Prohibited Use

Copying, republishing, distributing, modifying or using the platform's content for commercial purposes is strictly prohibited. Legal action may be taken in the event of a violation.

The 36kbd service is provided on an "as is" basis. 36kbd will not be held liable for any losses arising from technical errors or disruptions to third-party services.

8.1 Service Disruptions

36kbd is not obligated to provide compensation for temporary service disruptions caused by maintenance, server upgrades, technical errors or circumstances beyond our control.

8.2 Gaming Losses

The full responsibility for any financial losses incurred through gaming activities rests with the user. Participation in online gaming is your voluntary decision and you are assumed to be aware of the risks associated with it.

8.3 Third-Party Software

36kbd is not directly responsible for any errors or disruptions in the software of game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi. However, we will endeavour to resolve such issues with the relevant provider.

9.1 Closure at User Request

You may request the closure of your account at any time via live chat or email. It is your responsibility to withdraw your balance before the account is closed.

9.2 Closure by 36kbd

36kbd may close or suspend your account for the following reasons:

• Violation of any part of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Providing incorrect or false information.
• Regulatory or legal obligations.
• Account remaining inactive for an extended period.

9.3 Balance After Closure

If the account is not closed due to a rule violation, any valid balance remaining at the time of closure will be refunded subject to verification.

36kbd takes responsible gaming very seriously. We believe that gaming is entertainment — not a source of income.

10.1 Self-Limitation Features

Members can set their daily, weekly, or monthly deposit and betting limits. Contact our support team to set these limits.

10.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request self-exclusion. This feature allows your account to be closed for a specific period or permanently.

11.1 Submitting a Complaint

If you have a complaint about any matter, please first contact our 24/7 live chat support or email us at [email protected]. We will respond as quickly as possible after receiving your complaint.

11.2 Complaint Process

When submitting a complaint, please provide the following information:

• Your account username.
• The subject of the dispute and the relevant date.
• The relevant transaction ID or game round ID.
• Your expected resolution.

11.3 Final Decision

In all disputes, the decision of 36kbd is final and binding. The logs and database records of our game system will be considered the primary basis for resolving disputes.

36kbd reserves the right to modify these terms and conditions at any time, with or without prior notice. Members will be informed of significant changes via email or through a notice on the platform.

12.1 Acceptance of Revised Terms

Continued use of the platform after changes are published will be considered as your agreement to the revised terms and conditions. The latest version will always be available on this page.

12.2 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.