Your Privacy Is Our Priority

36kbd ("we", "our", or "platform") operates a secure and trusted online entertainment platform for users in Bangladesh. We place the utmost importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("policy") describes what types of information we collect, why we collect it, how we use it, and how we keep it secure. It also outlines your rights.

This policy applies to the 36kbd website (https://36kbd.cam), the mobile platform, and all related services. It does not apply to third-party websites or services.

36kbd collects the following types of information for various purposes:

2.1 Information You Provide Directly

When you register with 36kbd or use our services, the following information may be collected:

• Full name and date of birth (for age verification — services are provided to users aged 21 and above only)
• Email address and mobile number
• Bangladeshi address (including district and division)
• National ID card or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
• User-set password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type, language, and settings
• Operating system and device model
• Platform activity logs (login time, game sessions, betting history)
• Information obtained from cookies and similar tracking technologies
• Referral source and navigation data

2.3 Information Received from Third Parties

In some cases we may collect information from trusted third-party sources, such as identity verification service providers or payment processing companies.

36kbd uses the collected information for the following legitimate purposes:

3.1 Account Management and Verification

• Confirming user identity and verifying age
• Account registration, login, and ensuring account security
• Preventing duplicate accounts and eliminating fraud

3.2 Financial Transaction Processing

• Completing deposit and withdrawal processes (minimum deposit ৳200, minimum withdrawal ৳500)
• Verifying transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Complying with anti-money laundering regulations

3.3 Service Improvement and Personalization

• Presenting content and offers tailored to your preferences
• Delivering bonuses and promotional offers correctly (such as a welcome bonus of up to 150% up to ৳15,000)
• Managing the VIP program and calculating cashback
• Testing and improving platform functionality

3.4 Customer Support

• Providing assistance through 24/7 live chat support
• Resolving complaints and issues
• Supporting responsible gaming practices

3.5 Legal and Regulatory Obligations

• Complying with applicable laws and regulations
• Responding to lawful requests from authorities
• Resolving disputes and defending legal claims

36kbd applies industry-leading security measures to protect your information:

4.1 Technical Security Measures

• All data transfers are secured using SSL encryption technology
• Stored data is protected with AES-256 encryption
• Passwords are stored in hashed form only and are never stored in plain text
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

4.2 Organisational Security Measures

• Only authorised staff have access to personal information
• All staff receive training on privacy and data protection
• A defined plan is in place for handling data breaches

4.3 Data Retention Period

We retain your information only for as long as it is necessary. Data is retained while your account is active. Even after an account is closed, certain information may be kept for a specific period to meet legal obligations.

36kbd does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed pursuant to a court order, a lawful request from a government authority, or a requirement under applicable law. Even where such disclosure is outside our control, we always follow the principle of sharing the minimum information necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify users in advance in such cases.

36kbd uses cookies and similar technologies to ensure the smooth operation of the platform and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are essential for login sessions, security, and core platform functionality — they cannot be disabled.
• Functional Cookies: These remember your preferences, language settings, and account preferences.
• Analytics Cookies: These help analyse platform usage patterns to improve services.
• Marketing Cookies: These are used to show you relevant advertisements based on your interests.

6.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

36kbd recognises and respects the following rights regarding your information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. After sending a request to [email protected], we will respond within a reasonable time.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings; for other cases, please contact us.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be immediately erasable.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Marketing communications can be turned off from your account settings.

7.5 Right to Data Portability

You may request your information in a machine-readable format that can be transferred to another service.

36kbd services are intended for users aged 21 and above only. We do not intentionally collect any information from minors.

Age verification is in place during the registration process. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us at [email protected].

36kbd reserves the right to amend this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed
• Users will be notified by email of significant changes
• Continued use of the platform after changes will be taken as acceptance of the updated policy

We always publish the latest policy on this page. We recommend visiting regularly to stay informed.

36kbd primarily serves users in Bangladesh. However, some technology infrastructure and service providers may be located outside Bangladesh. In such cases:

• Data transfers are made only when adequate safeguards can be ensured in the receiving country
• All international data transfers are completed through encryption
• Service providers located abroad are also subject to strict data protection agreements

For any questions, concerns, or complaints regarding this privacy policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will endeavour to respond within 30 business days of receiving your request. Complex requests may take longer, and we will inform you if that is the case.